Users are using IE through Citrix Presentation server 3.0
All users are affected.
-error stating that the internet search option is corrupted and once user clicks on OK then the “Manage Add –Ons “ window Pops up.
While we have done quite some investigations, we have found that uninstalling IE8 rolls this back to IE6. Further upgrade to IE7 and then onto IE8 resolves this issue. This has been tested on a test server and so far we haven’t seen issues when we have tried to open IE multiple times. We shall monitor this for a few days more and then raise a change to uninstall and further upgrade IE6 to IE8. This also requires a reboot of the server.
For single user issue on local desktop:-
There is one easier thing to try. It worked for me anyway.... (XP 32 bit, SP3)
1. Login to a different account on the machine
2. Unhide hidden files and folders and show protected operating system files
3. Browse to the desktop folder of the affected user
4. Delete 'Desktop.ini'
When you log back in, Windows will recreate it.
Good Luck.
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