Enternal error 2869 while installing hotfix

 

Cause :

This issue occurred because User Account Control was enabled on the server and the user was logged in using a domain account that was in the local Administrators group on the server.

This means the account being used only had protected administrative rights and not elevated (or full) administrative rights.

Citrix hotfix packages contain custom actions and the installer package complies with Microsoft User Account Control (UAC) guidelines, so elevated administrative rights are needed to install hotfix packages on XenApp 6.0 servers.

When manually installing the hotfix, the needed privileges are not in place for a domain account with administrative rights.

 

Resolution:

There are three resolutions to this issue:

1.     Use an unattended method of installing the hotfix such as:
Msiexec.exe /update .msp /passive /norestart

2.     Run a command prompt with elevated administrative rights:

a. Click on Start>Accessories

b. Right click on the Command Prompt link

c. Select Run as administrator

d. In the new command prompt window, enter the path and hotfix package name then press Enter 
(for example: C:\Temp\XAE600W2K8R2X64002.msp)

3.     Log in using the local administrator account to install the hotfix manually.