Error: Cannot connect to the Citrix server.

SYMPTOMS

A domain user, logged on to a Windows 2000 Professional Workstation, can browse for the list of applications and servers by a custom ICA connection. When the domain user tries to connect, the following error message appears:

Cannot connect the Citrix server.

If the domain user is added to the Power Users or the Administrators group, connection succeeds.

CAUSE

Applying the basic workstation policy provided by Windows 2000 Profesional, Basicwk.inf, prevents domain users access to the MSLicensing key in the workstation registry.

Domain users have insufficient rights to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing key in the workstation registry.

RESOLUTIONS

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Back up the registry before you edit it.

1. Run Regedt32 and give full control to the above MSLicensing key for domain users.

2. From the policy, enable the permissions for domain users to the MSLicensing key in the registry.